Sustainability in Project Management

Sustainability in Project Management This review discusses the journal Sustainable Project Life Cycle Management: the need to integrate life cycles in the manufacturing sector (2005) authored by Labuschagne and Brent. The theme of this paper is that incorporating the current project management methodologies with the principles of sustainable development requires comprehensive understanding and integration of different life cycles.[1] This journal provides a good introduction of life cycle management; however, the authors do not make holistic perspective on the aspects of sustainability in project management. At the outset of the paper, the authors note that the social, economic, and environmental impacts of a project long after its completion have required increasing attention; the project life cycle management principles thus require revision. However, reasons for the consideration to life cycles when aligning sustainability with project management has not been specified. According to Azapagic (2004), people may unintentionally aggravate the impacts when trying to alleviate them. Therefore, protecting the environment without increasing burdens can only be assured by adopting a systems approach based on life cycle thinking which takes the whole life cycle of an activity into account.[2][3] Labuschagne and Brent (2005) have focused on defining various life cycles, yet the descriptions of the proposed impact assessment indicators on the three main sustainability dimensions are only briefly stated which causes the concept rather vague. In 2005, Brent and Visser demonstrated an environmental performance resource impact indicator (EPRII) calculation procedure by introducing the life cycle impact assessment (LCIA) framework for comparing burdens at operational level.[4] The approach evaluated impacts in four different resource groups including water, air, land, and mined abiotic resources[5] based on three process parameters comprising water and energy usage, and waste produced.[4] Research regarding the social sustainability dimension has also been executed subsequently. All the social criteria and its sub-criteria were verified with respect to project management and business[6][7], but particular impacts were found to be more significant in certain appraised asset or techn ology life cycle phases. The EPRII approach was used as a basis to calculate the social impact indicators; however, results appeared to be unreliable and the method was hence concluded to be not applicable for decision-making purposes at the moment due to the lack of social project and footprint information (Labuschagne and Brent, 2008; Labuschagne and Brent, 2006).[7][8] Despite its defect, this paper is a well structured piece of work which utilizes a large number of diagrams and tables. Koedinger (1992) explained that diagrammatic representation outperforms sentential expression due to its use of location to group information which facilitates search and avoids the need of symbolic labels and also encourages perceptual inferences.[9] This consequently enables readers to have a better understanding of the concept. In conclusion, although this journal does not provide a holistic overview of sustainability in project management, its detailed descriptions of various life cycles and their interactions in projects have provided an explicit concept of project life cycle management. Moreover, a considerable amount of literature review has been carried out in this article; it therefore deserves to be widely read. References Labuschagne, C. and Brent, A.C. (2005), Sustainable Project Life Cycle Management: the need to integrate life cycles in the manufacturing sector, International Journal of Project Management, vol. 23, no. 2, pp. 159-168, Azapagic, A. (2004), Appendix: Life Cycle Thinking and Life Cycle Assessment (LCA), in Azapagic, A., Perdan, S., and Clift, R. (ed.), Sustainable development in practice: case studies for engineers and scientists, John Wiley and Sons, pp. 426-437. Azapagic, A., Millington, A., and Collett, A. (2006), A Methodology for Integrating Sustainability Considerations into Process Design, Chemical Engineering Research and Design,vol. 84, no. 6,pp. 439-452. Brent, A.C. and Visser, J.K. (2005), An environmental performance resource impact indicator for life cycle management in the manufacturing industry, Journal of Cleaner Production, vol. 13, no. 6, pp. 557-565. Brent, A.C. (2004), A life cycle impact assessment procedure with resource groups as areas of protection, The International Journal of Life Cycle Assessment, vol. 9, no. 3,pp. 172-179. Labuschagne, C., Brent, A.C., and van Erck, R.P.G. (2005), Assessing the sustainability performances of industries, Journal of Cleaner Production, vol. 13, no. 4, pp. 373-385. Labuschagne, C. and Brent, A.C. (2008), An industry perspective of the completeness and relevance of a social assessment framework for project and technology management in the manufacturing sector, Journal of Cleaner Production, vol. 16, no. 3, pp. 253-262. Labuschagne, C. and Brent, A.C. (2006), Social Indicators for Sustainable Project and Technology Life Cycle Management in the Process Industry, The International Journal of Life Cycle Assessment, vol. 11, no. 1, pp. 3-15. Koedinger, K.R. (1992), Emergent Properties and Structural Constraints: Advantages Diagrammatic Representations for Reasoning and Learning, SS-92-02, AAAI Technical Report, viewed 21 March 2010,

Land And Water Pollution Essay

Major types of water pollution Organic wastes that is largely untreated human waste, sewage, and industrial waste from processing various food roducts, from the pulp and paper industry, and from animal feedlots. Inorganic pollutans that is salt brines, acids, phospates, heavy metals, asbestos, PCBs, radioactive chemicals. Land Pollution Toxic substances Hazardous or toxic substances are those that can cause an increase in mortality rates or irreversible or incapacitating illness or those that have other seriously adverse health or environmental effects. Toxic substances that have been released on land include acidic chemicals, inorganic metals (such as mercury or arsenic) flammable solvents, pesticides, herbicides, phenols, explosives, and so on. For example benzene is a common industrial chemical that is also used in plastics, as well as dyes, nylon, food additives, detergents, drugs, fungicides, and gasoline. Benzene is a toxic and can cause of a anemia, bone marrow damage, and leukimia. Studies have shown that benzene workers are several times more likely than the general population to get leukimia. Solid wastes come from residential garbage, industrial wastes, agricultural wastes, mining wastes. The most common one we usually meet is residential garbage. Only about a third residential wastes are recovered through recycling. A low proportion that is due to the lack of financial backing for recycling operations, the small size of markets for recycled products, and toxic chemicals present in recyclable garbage. City garbage dumps are significant sources of pollution, containing toxic substances such as cadmium (from rechargeable battery), mercury, lead (from car battery, and TV pictures tube), vanadium, copper, zinc, and PCBs. Nuclear wastes Light water nuclear reactors contain radioactive materials, includeing known carcinogens such as strontiums 90, cesium 137, barium 140, and iodine 131. Extremely high levels of radiaton from these elements can kill a person, lower dosages (especially if radioactives dust particles are inhaled or ingested) can cause thyroid, lung, or bone cancer as well as genetic damage that will be transmitted to future generations. Depletion of Species and Habitats Human activity has rendered dozens of plants and animal species extinct. Since 1600 at least 96 known pecies of mammals and 88 major identifiable species of birds are known to have become extinct. Several hundred more species such as whales and salmon today find themselves threatened by commercial fishing. Forest habitats on which the bulk of species depend are also being decimated by the timber industry. Depletion of Fossil Fuels Until the early 1980s, fossil fuels were being depleted at an exponentially rising rate. That is, the rate at which they were being used had doubled with the passage of a regular fixed time period. Some early predictions of resources depletion assumed that fossil fuels would contiinue to be depleted at these exponentially rising rates. If continued, an exponentially rising rate of depletion would end with the complete and catastrophic depletion of the resource in a relatively short time. Estimated world resources of coal would be depleted in about 100years, estimated world reserves of oil would be exhausted in about 40years and estimated reserves of natural gas would last only about 25years. Depletion of Minerals If earlier exponentially rsing rates of depletion continued then alumunium would have been scheduled for exhaustion in the year 2003, iron in 2025, manganese in 2018, molybdenum in 2006, nickel in 2025, tungsten in 2000, zine in 1990, and copper and lead in 1993. World resources are also limited, and the depletion rates of the world’s supplies of minerals will also eventually peak and then gradually decline as remaining supplies become harder and more expensive to mine. The precise impact the limitation of worlds supplies will have on us exceedingly difficult to predict. Miningtechnologies may continue to develop , which will reduce the difficulty and cost of mineral extraction and extend the period of decline. This has in fact been the case for most mineras up to the present. Increased recycling may reduce the need for intensive mining of remaining minerals reserves. Substitutes may be found for many of the minerals whose supply is limited, and technological development may make many current uses of these  minerals obsolete.

The Definitions Of Malpractice And Malpractice - 1029 Words

In unit 9 the main components that will be utilized are the definitions of malpractice, how to prepare for court as a defendant, as well as what pieces of a trial consist of. Also there will be a component discussing compensatory negligence. Liability issues Parties involved and who should be sued Defenses of the parties Documents used by the Plaintiff’s side will ask for and how they will be used Standards of care Duty, breach, damages, and proximate cause Insurance issues Risk management issues before and after the incident Documentation and mandatory reporting Who should write the incident report and what should it say? The doctrine of Respondeat Superior and how it would apply The issues surrounding informed consent Preparation for court of the parties Proving malpractice occurred can be difficult. For instance in case study one, there are several things that might constitute malpractice but there are also such issues as informed consent and the acknowledgement that not all adverse events are caused by malpractice. Despite what may be a common societal belief, not all unexpected, unintended, or even undesired medical results can be attributed to the fault of a healthcare provider. The law identifies that much of nursing care requires clinical judgment. Therefore, a patient must prove four requisite elements to establish a malpractice case. First, the patient must establish that there was a nurse-patient relationship (Giordano, 2003). It is out of the nurse-patientShow MoreRelatedTort Reform And Medical Malpractice1083 Words   |  5 Pagescap placed on medical malpractice cases and other cases that are of negligence would standardize the monetary compensation regardless of the damage. In my opinion, Medical malpractice tort reform is a gray area, for each breach of the standard of care involves a different story and person, therefore the damages vary and should be evaluated fairly. In this essay, both sides of the argument are discussed, with a focus on medical malpractice tort reform. Proof of Malpractice For a plaintiff to triumphRead MoreMedical Malpractice Conditions in Ohio1502 Words   |  6 Pagesï » ¿Medical Malpractice Statutes and Procedures in Ohio and Michigan Today Introduction Across the country, there are calls for medical malpractice tort reform based on the perception of frivolous lawsuits by patients with patients without valid claims and less-than-scrupulous lawyers are willing to prosecute them. On the one hand, the fact that some plaintiffs have received enormous settlements as a result of their medical malpractice lawsuits further fuels the debate that tort reform is neededRead MoreCommon Accounting Malpractices in the Philippines700 Words   |  3 PagesCommon Accounting Malpractices in the Philippines Going back to the definition of accounting, it states that it is a system where in it records financial transactions pertaining to a business. Accounting also measures the ability of a business, it process information’s to be reported to the management whos making decisions. Accounting is very complicated especially when it comes doing the financial statements. Yes, professionals have enough knowledge regarding accounting but there are times thatRead MoreAmputation Mishap1398 Words   |  6 Pages The newspaper article states the mishap is negligence. In the following paragraphs, negligence, gross negligence, and malpractice are discussed and determine if the newspaper’s statement of negligence is correct. Ethical principles in nursing and nursing documentation regarding such issues are also discussed. Negligence and malpractice fall under the tort laws definition. According to Guido (2010), â€Å"Torts are civil wrongs, not based on contracts, but on personal transgressions in that the responsibleRead MoreNursing Malpractice And Negligence And Its Effects On Patients Essay1094 Words   |  5 PagesFarhan Mohammadi Ms. Tidwell English 1A 01 December 2016 Nursing Malpractice and Negligence and its Effects on Patients There are many different variations of healthcare professionals that assist people in regaining and maintaining a healthy lifestyle. The career field of licensed nursing is often considered to be one of the most vital professions within the medical community. Registered nurses work to prevent and heal various different types of injuries, diseases, and illnesses. They are alsoRead MoreEssay on Negligence in Nursing: The Legal Aspects952 Words   |  4 Pagesâ€Å"The definition of a health professional is a person who works to protect and improve people’s health by the diagnosis and treatment of illness to bring about a complete recovery from mental, physical and social perspectives, either directly or indirectly (Kurban, 2010, pg. 760).† Nurses in the community today have acquired an increasing responsibility to intervene with medical decisions. In the past, there were clear differences between nurses and doctors. It was more common for a nurse to be supervisedRead Mo reMedical Malpractice And Its Effects1714 Words   |  7 PagesMedical Malpractice and Its Effects According to the American Bar Association â€Å"Medical malpractice is defined as negligence committed by a professional health care provider—a doctor, nurse, dentist, technician, hospital or hospital worker—whose performance of duties departs from a standard of practice of those with similar training and experience, resulting in harm to a patient or patient s†. Medical malpractice makes it hard for physicians to do their job without having the fears of gettingRead MoreReform Malpractice Laws to Create True Healthcare Reform Introduction1610 Words   |  7 Pagesdiagnosed with†¦Ã¢â‚¬  These words are spoken in hospitals around the country every day and each time they are spoken, a line is drawn between doctor and patient. On one side is the doctor wondering if enough has been done to defend against being sued for malpractice. On the other side is the patient with a need for someone to blame for his or her condition and seeing the doctor as the s ole reason for any injured state. This division between doctor and patient has led to a practice called defensive medicineRead MoreImproving Quality Care Internally And Internally1215 Words   |  5 Pagesthe clinical practice of medicine. The Act does little to address medical malpractice head on, however there are indirect impacts that will increase a provider’s exposure to medical malpractice liability (Chirba Noble, 2013). In response to the ACA, the American Medical Association has drafted model legislation to shield providers from newly created malpractice claims resulting from the ACA. It would prevent malpractice claimants from using federal or state practice guidelines, quality measuresRead MoreExamination Malpractice9287 Words   |  38 PagesCHAPTER ONE INTRODUCTION 1.0 BACKGROUND TO THE STUDY The quest for exploration into â€Å"the effect of examination malpractice among the sociology student of University of Abuja† is borne out of the concern for the need for improvement/provision of enabling a good conducive environment that is conducive for the writing of examination and to avoid malpractice. In any given society, there are rule guiding the behavior of individuals as well as rights which give the people the freedom to express them. So

Behavioral and Emotional Disorders in Special Education

Behavioral and emotional disorders fall under the rubric of Emotional Disturbance, Emotional Support, Severely Emotionally Challenged, or other state designations. Emotional Disturbance is the descriptive designation for behavioral and emotional disorders in the Federal Law, the Individuals with Disabilities Education Act (IDEA). Emotional disturbances are those that occur over an extended period and prevent children from succeeding educationally or socially in a school setting. They are characterized by one or more of the following: An inability to learn that cannot be explained by intellectual, sensory, or health factors.An inability to create or sustain reciprocal relationships with peers and teachers.Inappropriate types of behavior or feelings in typical situations or environments.A pervasive mood of unhappiness or depression.Frequent occurrences of physical symptoms or fears attached to personal or school problems. Children who are given an ED diagnosis often receive special education support while participating in general education. Many, however, are placed in self-contained programs to gain the behavioral, social and emotional skills and learn strategies that will help them succeed in general education settings. Unfortunately, many children with diagnoses of Emotional Disturbance are put into special programs to remove them from local schools that have failed to address their needs. Behavioral Disabilities Behavioral disabilities are those that cannot be attributed to psychiatric disorders such as major depression, schizophrenia, or developmental disorders such as Autism Spectrum Disorders. Behavioral disabilities are identified in children whose behavior prevents them from functioning successfully in educational settings, putting either themselves or their peers in danger, and preventing them from participating fully in the general education program. The Behavioral Disabilities fall into two categories: Conduct Disorders: Of the two behavioral designations, Conduct Disorder is the more severe. According to the Diagnostic and Statistical Manual IV-TR, Conduct Disorder: The essential feature of conduct disorder is a repetitive and persistent pattern of behavior in which the basic rights of others or major age-appropriate societal norms or rules are violated. Children with conduct disorders often are placed in self-contained classrooms or special programs until they have improved enough to return to general education classes. Children with conduct disorders are aggressive, hurting other students. They ignore or defy conventional behavioral expectations, and frequently Oppositional Defiant Disorder Less serious, and less aggressive than a conduct disorder, children with oppositional defiance disorder still tend to be negative, argumentative and defiant. Children with oppositional defiance are not aggressive, violent or destructive, as are children with conduct disorder, but their inability to cooperative with adults or peers often isolates them and creates serious impediments to social and academic success. Both Conduct Disorders and Oppositional Defiant Disorder are diagnosed in children under 18. Children who are older than 18 are typically evaluated for antisocial disorder or other personality disorders. Psychiatric Disorders A number of psychiatric disorders also qualify students under the IDEA category of Emotional Disturbances. We need to remember that educational institutions are not equipped to treat mental illness, only to provide educational services. Some children are seen in pediatric psychiatric facilities (hospitals or clinics) in order to be provided medical treatment. Many children with psychiatric disorders are receiving medication. In most cases, teachers providing special education services or teachers in general education classrooms who will be teaching them are not given that information, which is confidential medical information. Many psychiatric disorders are not diagnosed until a child is at least 18. Those psychiatric diagnoses that are under Emotional Disturbance include (but are not limited to): Anxiety disorderBipolar (manic-depression) disorderEating DisordersObsessive-Compulsive DisorderPsychotic Disorders When these conditions create any of the challenges listed above, from the inability to perform academically to the frequent occurrences of physical symptoms or fears due to school problems, then these students need to receive special education services, in some cases to receive their education in a special classroom. When these psychiatric challenges occasionally create problems for the student, they may be addressed with support, accommodations and specially designed instruction (SDIs.) When students with psychiatric disorders are placed in a self-contained classroom, they respond well to the strategies that help Behavior Disorders, including routines, positive behavior support, and individualized instruction. Note: This article has been reviewed by our Medical Review Board and is considered medically accurate.

Foreign Policy, Globalization, And Nuclear Proliferation

In September of 2015, President Obama pleaded towards his administration to allow entry for 10,000 Syrian refugees into the United States. This sparked a lot of controversy between millions of Americans due to the threat of possible â€Å"terrorist sleeper cells†. The feelings of this can, partly, be contributed towards the emerging terrorist organization, ISIL/ISIS (Islamic State of Iraq and the Levant). Despite these feelings, there are also many citizens that believe that our nation must act humanitarianly and urge legislatures to allow these refugees admittance into our country. In the article, â€Å"Obama Increases Number of Syrian Refugees for U.S. Resettlement to 10,000†, the authors Gardener Harris, David Sanger, and David Herszenhorn discuss President Obama’s call-to-action and give details that support the allowance of Syrian Refugees into the United States. Contributing writer, David Sanger, is a chief Washington correspondent for The New York Tim es and he has covered many issues, like: foreign policy, globalization, and nuclear proliferation. Mr. Sanger writes about many of the struggles that the refugees may face when attempting to gain access into the United States and discusses many views from outside politicians and professionals. The history of current the Syrian conflict began, roughly, five years ago. From these conflicts, the whole world has been witness to many acts of violence and fighting in the country of Syria. Much of the conflicts in Syria canShow MoreRelatedPolicy Engagement with Iran1715 Words   |  7 PagesEngagement with Iran This essay recommends a policy of engagement reinforced by the key tenets of liberal theory for dealing with Iran. It will also discuss a principal weakness of engagement as well as demonstrate how Nixon’s foreign policy doctrine serves as a useful historical precedent for a policy of engagement. Engagement seeks to heighten shared interests through building diplomatic communications to achieve desired outcomes. Over the past three decades, contacts between the United StatesRead MorePresident Obama s Foreign Policy758 Words   |  4 Pagesapproaches to foreign policy. Lindsay (2011) suggests that the attacks on September 11th caused President Bush to take an ideological approach to foreign policy. Obama rejected Bush’s outlook and took a more pragmatic approach. Despite the differences between these two approaches, both Presidents were ultimately unable to meet their international goals. In this essay, I will summarize Lindsay’s main argument. First, I will review his discussion of President George W. Bush’s foreign policy. Second, IRead MoreDecision Making Skills For Arms Control And Trade1134 Words   |  5 Pagesthe late 1980’s early 1990’s the world saw a globalization of arms trade becoming an open market where the USA and Russia are able to deal with whatever country is willing to buy. Some of the most sought out weapons after the Cold War were nuclear and although there are only five countries are allowed to possess nuclear weapons, the US, United Kingdom, France, Russia and China, they are stored in over a dozen countries. The US for example has 180 nuclear missiles in allied countries like the NetherlandsRead More India, America and Nuclear Politics Essay1457 Words   |  6 PagesIndia, America and Nuclear Politics As we head towards the next millennium, no longer are there a few, traditional forces to lead the world economically. Third-world nations, such as India, are beginning to harness their manpower into greater modes of production, which signifies the end of superpowers, and the beginning of economic parity throughout the world. In this age of globalization, it is becoming quite clear that no longer can the United States dictate world order. In the comingRead MoreThe Role Of The Joint Chief Of Staff Essay2076 Words   |  9 PagesRole in Foreign Policy The Joint Chief of Staff has played an integral role in shaping foreign policy in the post-9/11 era. The Joint Chief of Staff offers military advice and strategy to the President, Secretary of Defense, Congress, and the National Security Council. In addition, the staff is compromised of the Secretary Army, Secretary of Navy, and the Secretary of Air Force and led by the Chairman of the Joint Chief of Staff . Interests in the Persian Gulf America’s direct involvement in theRead MoreThe President Of The Cold War Essay834 Words   |  4 Pages A Unique and Extraordinary Moment Gorbachev, Reagan, Bush, and the End of the Cold War, 1981-1991 Even though the United States and Soviet Russia have faced nuclear crisis several times, they have finally compromised that they would end the Cold War. The President of the United State, Donald Reagan and Soviet Russia Leader Mikhail Gorbachev declared that the US and Soviet Russia is old friend and the Cold War was ended. Donald Reagan is known as an extraordinary president because of his characterRead MoreThe United States : A World Leader And Its Responses Will Have Key Consequences1693 Words   |  7 Pagesoccurred outside of American borders. In response, there was no way for the nation to avoid becoming more globalized. Globalization came in the form of economic, social, and political pressure on the country. Some of these shifts in policy and world view were brought on by necessity such as the energy crisis of the 1970’s. Others were by choice of policymakers such as Cold War foreign relations and the response to 9/11 and invasion of Iraq. The United States will continue to face global challenges asRead MoreTheories of International Politics2076 Words   |  8 Pagesdifferences between these perspectives? How do these three theories differ in their analysis of globalization (what explains it, who benefits from it, etc.)? Realism, Liberalism, and Radicalism offer three very different ideas to International Political Economy. They differ for many reasons, such as the winners and loser, poor vs. richer country gain, free market ideas, and the effects of globalization due to capitalism. The ideas of power, free trade, and class also cause difference between theRead MoreEssay on PSCI 150 Fall 2014 Syllabus 1 2018 Words   |  9 Pagesrole of international institutions such as the WTO, the World Bank, and the IMF; and debates regarding globalization. In the fourth part of the course, focusing on emerging issues in international relations, topics will include the role of international law in international relations; human rights; prospects for international cooperation to resolve environmental problems; and nuclear proliferation. COURSE REQUIREMENTS Participation in Recitations 20% You are expected not only to attend recitation,Read MoreAustralias Interests : Security, Prosperity And Sustainability2111 Words   |  9 Pagesand its actual role towards the security problems, offer an important underpinning to retain the regional stability. In strengthening US commitment, the ANZUS Treaty provides a real contribution to those stabilities. In Asia, promoting practical policies and maintaining mutual respects with many countries in the area have been one of the major concerns of Australian government since a long period of time. This condition has created Australia s reputation as a dependable and consistent partner and

Polluter Free Essays

Polluter Corp (the â€Å"Company†) has three manufacturing facilities in the United States, which produce various household cleaning products. The company has a fiscal year end of December 31 and was granted emission allowances (â€Å"EAs†) of various vintage years to be used between 2010 and 2030. To comply with The Federal Energy Regulatory Commission (â€Å"FERC†) accounting guidance, Polluter recorded the EAs as intangible assets with a cost basis of zero. We will write a custom essay sample on Polluter or any similar topic only for you Order Now Each individual EA has a vintage year designation and those with the same vintage year designation are interchangeable, which allows entities to either buy or sell EAs to other entities, usually initiated through a broker. The Company has plans to upgrade its facilities in 2014 in order to decrease greenhouse gas emissions. It is anticipated the company will need additional EAs in fiscal years 2010-2014 but also believe there will be excess EAs after 2014. The Company operates in a capital-intensive industry and analysts and investors focus on important ratios and measures including working capital, capital expenditures, cash flows from operations, and free cash flow. The company entered into the following two separate transactions in fiscal year 2010 which will impact the Company’s results as presented in the statement of cash flows. . To meet its need for additional EAs in fiscal years 2010-2014, on April 2, 2010, the Company spent $3 million to purchase EAs with a vintage year of 2012 from Clean Air Corp. 2. In an effort to offset the costs of the April 2, 2010, purchase of 2012 EAs, the Company sold EAs with a vintage year of 2016 to Dirty Chemical Corp. for $2 million How to cite Polluter, Papers

Business Research Methodology for Human Resource -myassignmenthelp

Question: Discuss about theBusiness Research Methodology for Human Resource. Answer: Reflection report This research is effective for me to build depth understanding with respect to the impact of employee motivation in order to improve the customer service. From the introduction chapter, I have learned that motivating the employees to play a vital role to adjust the perception of the customer. It is also analyzed that human resource is an asset of the corporation and they are the ones who make direct relations with the customers. I have also observed that competent and dedicated workforces are the key parameters which lead to improving the customer satisfaction. This research is also beneficial for me to understand different strategies to improve the motivation level of employees. Further, this project has a wider scope to understand the relationship between employee motivation and customer service (Korschun, et. al., 2014). As a result, it could be effective to enhance my career in the field of managing human resources. From the literature review, it is analyzed that there are two factors which can affect the motivation of employees at the workplace named intrinsic and extrinsic factors. I have also observed that intrinsic factor is associated with feelings of fulfillment, satisfaction, and enjoyment. Together with, the external factor is associated with external factors that enable the employees to meet their goals such as rewards or punishment can be imposed on employees at the workplace (Walker, et. al., 2014). Besides this, I have observed that rewards are used to increase motivation level among the employees while punishment could be in different forms like a deduction in salary, termination, insult, humiliation, and others. This experience was beneficial to consider these factors within an organization to motivate the employees. As a result, I can be a good human resource manager in long-term. During the study of research methodology, it is analyzed that both qualitative and quantitative research methodology is used by a researcher for enhancing the quality of data collection (Chen, et. al., 2015). Consequently, it could be beneficial to implement the research design in further research within an organization. I have gained experienced that data collection is effective for getting the reliable and valid outcome from the customers. Further, I have pointed that both primary and secondary data collection method is used to pool the information regarding research topic. In this way, it can be evaluated that primary data is collected from survey and face to face interview while secondary data is gathered from the IT association and publication, company websites, journal articles, literature study and online sources (Lam and Mayer, 2014). As a result, it could be beneficial to gather the information about further research within an organization as it can improve my personal as we ll as professional career. It can be also evaluated that sampling method is effective to choose the right participants for getting the accurate information regarding the research issues (Chen, et. al., 2015). This is significant for me to gather a large amount of data through simple random sampling method. This sampling method is effective to reduce the biases from survey through a questionnaire. Consequently, it could be beneficial for me to choose the targeted people from a large number of populations. Thus, I can achieve my research objectives in a comprehensible way. Through data analysis, I have learned that there is certain technique can be used to assess the collected data such as MS-excel. This tool is used to present the data in a comprehensible way like a pie chart, scatter diagram and illustration (Michel, et. al., 2013). I have also gained my experience regarding research limitation. In this way, I have analyzed that there are different issues can be occurred during completing the research. For instance, there may be a conflict between the managers of multinational companies as they may be apprehensive to share their personal information. It can also delay the project (Menguc, et. al., 2013). Hence, this learning is beneficial for me as I can resolve the research limitation in future. Along with this, I have boosted my experience regarding time schedule. In this way, I have learned that time schedule is used to assess the time schedule for those activities that will be performed. This research schedule is beneficial to complete the research objectives in a specified time period (Menguc, et. al., 2013). As a result, now, I am competent to make research schedule within an organization which could be effective for me to enhance my personal and professional life. References Chen, Z., Zhu, J., and Zhou, M. (2015) How does a servant leader fuel the service fire? A multilevel model of servant leadership, individual self-identity, group competition climate, and customer service performance,Journal of Applied Psychology,100(2), p. 511. Korschun, D., Bhattacharya, C. B., and Swain, S. D. (2014) Corporate social responsibility, customer orientation, and the job performance of frontline employees,Journal of Marketing,78(3), pp. 20-37. Lam, C. F., and Mayer, D. M. (2014) When do employees speak up for their customers? A model of voice in a customer service context,Personnel Psychology,67(3), pp. 637-666. Menguc, B., Auh, S., Fisher, M., and Haddad, A. (2013) To be engaged or not to be engaged: The antecedents and consequences of service employee engagement,Journal of business research,66(11), pp. 2163-2170. Michel, J. W., Kavanagh, M. J., and Tracey, J. B. (2013) Got support? The impact of supportive work practices on the perceptions, motivation, and behavior of customer-contact employees,Cornell Hospitality Quarterly,54(2), pp. 161-173. Walker, D. D., van Jaarsveld, D. D., and Skarlicki, D. P. (2014) Exploring the effects of individual customer incivility encounters on employee incivility: The moderating roles of entity (in) civility and negative affectivity,Journal of Applied Psychology,99(1), p. 151.